Shipping & Returns
We offer Free Shipping on orders within the domestic USA, Europe and UK. Orders ship within 1-2 business days.
We also ship globally, but orders will incur a shipping cost $20. International shipping costs do not include any country-specific duties or taxes.
Track your order: Once your ships, you will receive and email confirmation with your shipping details and tracking number.
Orders may not be shipped to P.O Boxes or APO/FPO addresses. All orders over $1,000 require a signature upon delivery. Customers are responsible for the acceptance of the order.
APAYA is not responsible for the lost packages, delayed delivery (ex: weather, covid19 closures) or any other issue once the orders ships. If the order is sent back to APAYA by the shipping company, the customer will be required to pay for the re-shipping.
At APAYA SRL, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason we are glad to accept returns for a full refund or exchange. Refunds will be credited to the original form of payment.
The following rules apply:
- Returns are accepted with 14 days of receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged with original tags and packaging (if applicable). APAYA SRL reserves the right, to determine if a returned item is unworn.
- If a customer returns an item beyond the qualifying tie windows, APAYA SRL reserves the right to reject the package and return of it or accept the return with a 25% re-stocking fee at the discretion of APAYA SRL.
- If you paid duties or taxes at the time of delivery, you will not be credited for the duties, taxes or tariffs.
- APAYA SRL will only pay for return shipping from the following countries (USA, UK, EU)
HOW TO RETURN A PURCHASE:
Email firstname.lastname@example.org, let us know you will be returning your order. Please include your order number and write RETURN on the subject. We will send you a return shipping label.
APAYA reserves the right to cancel and refund any order, at any time, for any reason.
Correction of errors:
APAYA SRL aims to present the most current and accurate data. However, typographical errors and discrepancies may occur. APAYA SRL reserved the right to change and correct the errors at any time (even after the customer place an order)